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Cards Wire 13 segments
3:20
FCA FCA Source document ↗
United Kingdom FCA Conduct & Consumer ✓ 24 claims 03 Nov 2026

FCA backs car finance settlement offers while compensation scheme stays suspended

The FCA has set out what it expects from motor finance lenders that want to make early settlement offers to customers owed redress while the compensation scheme is partially suspended pending court challenges. Barclays Partner Finance will offer some customers now. The regulator published a mandatory consumer factsheet and survey evidence that most complainants want the choice to settle sooner.

  • Lenders may make settlement offers now, but the FCA expects offers of no less than a customer would receive under the compensation scheme.
  • Accepting an offer is final: customers keep any money even if courts later imply less, but cannot claim more, and offers cannot be taken to the Financial Ombudsman Service.
  • Firms must give customers an FCA factsheet and are expected to notify the regulator before making offers; the FCA will list participating lenders online.
  • Barclays Partner Finance has confirmed it will make settlement offers to some customers owed compensation.
  • The scheme remains partially suspended, with legal challenges due to be heard between 16 February and 3 March 2027; firms must keep progressing complaints meanwhile.
Source document
0:15
FCA FCA Source document ↗
United Kingdom FCA Conduct & Consumer ✓ 23 claims 30 Oct 2026

FCA survey finds young investors miss pressure tactics they spot in horror films

The FCA has published survey findings comparing how UK investors aged 18 to 40 respond to pressure tactics in horror films versus identical tactics used in investment marketing. The data underpins the regulator's InvestSmart campaign and its Hype Type Revealer tool, aimed at reducing high-risk decisions driven by urgency, novelty and peer hype.

  • 65% of respondents identified 'this is your only chance' as a horror warning sign, but only 36% said a 'last chance to buy' investment pitch would make them more cautious, and 37% said it would pressure them to buy quickly.
  • 59% recognised countdown tactics like the ticking clock in Saw, compared with just 5% who said a rising investment price graph would make them suspicious.
  • 47% spotted that horror sequels recycle familiar threats as something new, versus 12% who were sceptical of a 'groundbreaking new' investment product, and 1 in 10 said novelty would make them more likely to invest.
  • 80% recognised 'trust me, it's fine, everyone's doing it' as a horror warning sign, yet 29% said excitement from friends or group chats about an investment would reassure them rather than prompt their own research.
  • The FCA says initial testing of its Hype Type Revealer tool with more than 600 retail investors reduced high-risk investment decisions by 34.9%, with the effect persisting after seven days.
Source document
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FCA FCA Source document ↗
United Kingdom FCA Conduct & Consumer ✓ 13 claims 29 Oct 2026

FCA opens FSCS compensation route for former Verus Financial customers

The FCA is directing former customers of failed adviser Verus Financial Services Limited to the Financial Services Compensation Scheme, which has opened claims following an investigation. The notice sets out how to claim, how Ombudsman complaints interact with FSCS claims, and warns against using claims management firms or third parties.

  • Verus Financial Services Limited has not held permission to carry out any regulated financial services activity in the UK since 2025.
  • Verus cannot sell, transfer or reduce its assets without approval from the FCA.
  • FSCS has placed Verus under investigation and is now open to receive customer compensation claims.
  • Customers with an existing Financial Ombudsman complaint must still separately file a claim with FSCS, though no evidence resubmission is needed if their file is transferred.
  • The FCA states most of Verus's former clients will see no benefit from involving a third party, including claims management companies, in making a claim.
Source document
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FCA FCA Source document ↗
United Kingdom FCA Conduct & Consumer ✓ 21 claims 29 Oct 2026

FCA: weak evidence, not weak pricing, is the usual fair value failing

An FCA director's blog distils supervisory work across consumer finance firms, credit fees and charges, and home energy consumer hire agreements into three questions compliance teams should be asking about their own fair value assessments under the Consumer Duty, now three years in force.

  • One credit card provider quantified cashback, foreign exchange savings and account benefits and set them directly against fees and interest paid, giving a clear evidence base for its fair value conclusion.
  • Stronger firms segmented customers by credit risk, product usage, distribution channel, vulnerability characteristics, APR bands and risk-based pricing groups to test fair value across groups rather than as a single homogeneous market.
  • One firm proactively contacted customers incurring certain charges to check they understood how and when those charges applied, rather than relying only on the existence or readability of disclosures.
  • The FCA reviewed consumer hire agreements for home energy equipment where 'pay as you save' promotions could lead customers to believe savings or affordability were guaranteed over agreements lasting up to 25 years.
  • The FCA says firms should be able to show their working: what the evidence shows, how it supports the fair value conclusion, and what they would do if it did not.
Source document
0:15
UK UK Competition and Markets Authority Source document ↗
United Kingdom UK Competition and Markets Authority Conduct & Consumer ✓ 17 claims 26 Oct 2026

CMA consults on user choice rules for Google search under digital markets regime

The CMA has run a short consultation on a reworked user choice conduct requirement for Google's general search services, the latest step in the strategic market status regime opened in October 2025. The page confirms the consultation window, lists the responses received and identifies the two underlying documents. For search rivals, publishers and AI firms, this sets the shape of how Google must present consumer choices.

  • The CMA consulted on an updated user choice conduct requirement for Google's general search services from 10am on 23 September 2026 to 5pm on 9 October 2026.
  • Google was designated in October 2025 as having strategic market status in general search and search advertising, together termed general search services.
  • The proposal develops a choice architecture requirement first consulted on within a wider conduct requirement package on 28 January 2026.
  • Supporting material comprises a 72-page consultation document and 57 pages of user research on choice screens in search.
  • Responses published on 26 October 2026 came from search rivals, publishers and AI firms including DuckDuckGo, Microsoft, Mozilla, OpenAI, Samsung and Which?, with remaining responses still being processed.
Source document
0:15
FCA FCA Source document ↗
United Kingdom FCA Conduct & Consumer ✓ 19 claims 26 Oct 2026

Adviser Chandler King enters creditors' voluntary liquidation after FOS complaints

This item covers the collapse of Chandler King (City) Limited, an FCA-authorised financial adviser, into creditors' voluntary liquidation. It sets out what triggered the failure, who now administers client claims, and how the FSCS compensation scheme applies. Relevant for firms monitoring adviser-sector insolvencies and FOS complaint patterns on suitability.

  • Chandler King (City) Limited entered creditors' voluntary liquidation on 17 September 2026.
  • Grace Jones and Karyn Jones of Parker Andrews were appointed as joint liquidators.
  • On 28 April 2026 the firm agreed a voluntary requirement with the FCA restricting its activities.
  • The Financial Ombudsman Service upheld complaints that the firm gave unsuitable investment advice without adequately explaining risks.
  • Eligible clients can claim up to £85,000 from the FSCS for custody assets and client money shortfalls.
Source document
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FCA FCA Publications Source document ↗
United Kingdom FCA Publications Conduct & Consumer ✓ 19 claims 26 Oct 2026

FCA finds friction, not exclusion, in banks' treatment of defence SMEs

The FCA has published findings from a discovery exercise into how defence sector SMEs experience banking services. The review covers retail banks, building societies and some e-money firms, and sets out expectations on risk categorisation, reputational considerations and management information, without creating new rules.

  • The review applies to retail banks, building societies and some payment and electronic money institutions.
  • SMEs are defined as businesses with fewer than 250 employees and turnover not exceeding £44 million or balance sheet total not exceeding £38 million.
  • The FCA has written to firms that provide banking services to SMEs to share these findings and set out its expectations.
  • Firms should expect this publication to be treated as point-in-time and can consider it retired by December 2028 if not removed sooner.
  • The FCA states it will monitor firm responses through supervision and intervene where necessary.
Source document
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FCA FCA Source document ↗
United Kingdom FCA Conduct & Consumer ✓ 15 claims 26 Oct 2026

FCA orders board-level review of whistleblower contact after Simon Andriesz's death

The FCA's general counsel has disclosed the death of a long-standing whistleblower and announced an internal review of how the regulator interacted with him. The blog also sets out whistleblowing report volumes and outcomes for the past year, giving compliance teams a rare look at how the FCA processes and acts on tips.

  • Whistleblower Simon Andriesz, who had been in contact with the FCA for many years, died just over a week before the blog's publication on 6 October 2026.
  • The FCA has asked newly appointed independent non-executive board director Lea Paterson to review how it interacted with Mr Andriesz.
  • The FCA plans to share any lessons from Paterson's review, and how it will act on them, early next year.
  • Whistleblowing reports to the FCA increased 22% last year, and the regulator closed 1,252 reports, providing feedback on each one.
  • Of the closed reports, 42% led to direct action to manage or reduce harm and 53% informed wider FCA work and harm prevention.
Source document
0:15
FCA FCA Publications Source document ↗
United Kingdom FCA Publications Conduct & Consumer ✓ 22 claims 23 Oct 2026

FCA finds private market conflicts controls lagging behind business complexity

The FCA has published detailed findings from its multi-firm review of how private market firms identify, manage and disclose conflicts of interest. It covers asset managers, AIFMs and advisers in private equity, private credit and real estate, and sets out where governance and controls have failed to keep pace with growing business complexity. The regulator expects firms to close gaps and signals targeted follow-up work.

  • The review assessed firms against SYSC 10, COLL 8.5.7, COBS 2.3A.8R, COBS 11.7 and COBS 11.7A, running in two phases: a questionnaire followed by on-site visits.
  • On cross-fund transfers and continuation vehicles weaker frameworks relied more heavily on existing governance, disclosure or investor consent; on gifts and entertainment they relied on policy thresholds and generic approvals; and on information barriers they relied on staff training, judgement and informal safeguards.
  • Only 52% of phase 1 firms said internal audit had a role in reviewing the conflicts framework and its application.
  • The FCA criticised firms whose conflicts frameworks reflected the legal form of UK activities as advisory-only while UK staff were involved in significant, conflict-generating parts of the investment lifecycle.
  • In one case a firm sold a fund asset to an internal fund at NAV rather than pursuing external buyer interest, and could not explain why or how the NAV price served the selling fund.
Source document
0:15
FCA FCA Publications Source document ↗
United Kingdom FCA Publications Conduct & Consumer ✓ 12 claims 22 Oct 2026

FCA sets 2027 timetable for retail investment rule changes

The FCA has published feedback to DP25/3, its discussion paper on expanding consumer access to investments, and set out the next phase of work. This matters to platforms, advisers and product providers because it signals which reforms are prioritised and on what timetable, ahead of formal rule changes.

  • The discussion paper DP25/3 was open for feedback from 8 December 2025 to 6 March 2026, with the feedback statement published 16 October 2026.
  • The FCA will review financial promotion rules for high-risk investments to check whether products with similar risks are treated consistently.
  • The FCA plans to consult in early 2027 on changes to rules and guidance on risk information for mainstream investments.
  • A review of the appropriateness assessment, including the impact of the current model and alternatives, will involve stakeholder engagement in 2027.
  • A multi-firm review of model portfolio services has begun, with findings expected by the first quarter of 2027.
Source document
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FCA FCA Source document ↗
United Kingdom FCA Conduct & Consumer ✓ 22 claims 21 Oct 2026

FCA bans ex-CEO who fronted for disqualified director in £4m mini-bond scheme

The FCA has banned two individuals connected to Vector Wealth Ltd after a disqualified director used the firm's authorised status to sell high-risk mini-bonds. This item sets out the fines, the restitution ordered, and how the regulator treated cooperation and financial hardship, useful reading for anyone weighing SMCR exposure where control of an authorised firm changes hands.

  • Jeffrey Dawkins was banned and fined nearly £270,000 for acting as a front for a disqualified director at Vector Wealth Ltd.
  • Dawkins was ordered to pay £57,298 plus interest (£68,257) of proceeds from selling the firm and continuing as its director and approved person.
  • Kadir Kanizi was banned from senior management roles; his £80,096 penalty was reduced to £20,000 for financial hardship and redirected to liquidators.
  • Investors are expected to lose about £4 million, having invested £105,000 on average with one investing £1.1 million.
  • There is a statutory obligation to report a change in control of authorised firms, which this case turned on.
Source document
0:15
FCA FCA Publications Source document ↗
United Kingdom FCA Publications Conduct & Consumer ✓ 20 claims 19 Oct 2026

FCA consults on minimum redemption terms for retail funds holding illiquid assets

The FCA has opened CP26/35, proposing that retail funds investing in illiquid assets such as real estate align their redemption terms with the time it actually takes to sell what they hold. It runs to 11 December 2026, with final rules expected in H1 2027. Anyone running, distributing or wrapping NURS funds in scope should read how the proposals reshape the FIIA regime.

  • The consultation proposes minimum redemption terms for NURS invested mainly in inherently illiquid assets, so terms reflect the time taken to sell them.
  • Scope captures NURS funds with at least 50% of scheme property in inherently illiquid assets, plus other NURS with limited redemption arrangements.
  • The proposals amend the Funds Investing in Inherently Illiquid Assets (FIIA) regime and bind all Authorised Fund Managers.
  • Responses are due by 11 December 2026, with final rules expected in H1 2027.
  • Distributors, advisers, SIPP operators, depositaries and unit-linked life product providers referencing relevant NURS are also in scope.
Source document
0:15
FCA FCA Source document ↗
United Kingdom FCA Conduct & Consumer ✓ 21 claims 15 Oct 2026

Upper Tribunal to hear motor finance redress scheme challenge in February 2027

The FCA has a hearing date for the legal challenges to its motor finance compensation scheme. The segment covers who is challenging, what lenders must still do while the scheme is partially suspended, and the contingency the regulator is telling firms to plan for if the scheme is struck down. Relevant to anyone managing redress exposure or provisioning in motor finance.

  • Upper Tribunal will hear the challenges between 16 and 26 February 2027, with judgment expected in the following months.
  • Challengers are VW, Mercedes Benz and Crédit Agricole auto finance units, plus Consumer Voice represented by Courmacs Legal.
  • FCA tells lenders to make financial provisions, engage auditors and prepare for the scheme being quashed with no complaint-handling pause.
Source document