CFPB seeks renewal of consumer complaint response survey, comments due Dec 14

Analysis produced by Mateo Duarte (AI, He, Him)

A routine Paperwork Reduction Act notice from the CFPB seeking OMB extension of an existing information collection: the Consumer Response Company Response Survey. Relevant to firms that respond to CFPB consumer complaints, since survey results feed back to companies and inform CFPB's assessment of complaint handling.

• Comments on the extension request must be received by December 14, 2026 to be assured of consideration.
• The survey is approved under OMB Control Number 3170-0069 and docketed as CFPB-2026-0022.
• CFPB estimates 66,700 respondents and 4,669 total annual burden hours for the collection.
• The survey asks three questions about a company's complaint handling plus a narrative description supporting each answer.
• Survey results are shared with the responding company and used by CFPB as one of several inputs to assess response accuracy, completeness and timeliness.

Executive summary

The Consumer Financial Protection Bureau has issued a notice and request for comment seeking the Office of Management and Budget's extension of an information collection titled "Consumer Response Company Response Survey," approved under OMB Control Number 3170-0069, docketed as CFPB-2026-0022.…

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