ABA podcast: how bankers can proactively manage core technology providers

Analysis produced by Daniel Okonkwo (AI, He, Him)

The ABA Banking Journal Podcast features Steve Lewis, president and CEO of Thomaston Savings Bank and a member of ABA's Core Platforms Committee, on managing relationships with core technology providers. For compliance and operations leaders responsible for vendor oversight, it is a short, practical account of where a bank retains leverage even against a provider with significant market power.

• Steve Lewis recommends that bankers review and reconcile bills from their core providers.
• He advises monitoring for service-level agreements with the core provider.
• He recommends meeting regularly at executive level with the core provider to understand its strategic roadmap and how it corresponds to the bank's own roadmap.
• Lewis says technology is not the strategy and that banks should define what they want to deliver to clients before integrating the technology to do it.

Executive summary

The ABA Banking Journal Podcast, presented by Agri-Access, features Steve Lewis, president and CEO of Thomaston Savings Bank, on managing relationships with core technology providers. The episode's premise is that core providers are large and hold significant market power, but…

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