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Federal Register — CFPB Source document ↗

United States Federal Register — CFPB Governance & Accountability ✓ 16 claims 23 Oct 2026

CFPB seeks renewal of consumer complaint response survey, comments due Dec 14

A routine Paperwork Reduction Act notice from the CFPB seeking OMB extension of an existing information collection: the Consumer Response Company Response Survey. Relevant to firms that respond to CFPB consumer complaints, since survey results feed back to companies and inform CFPB's assessment of complaint handling.

Comments on the extension request must be received by December 14, 2026 to be assured of consideration.
The survey is approved under OMB Control Number 3170-0069 and docketed as CFPB-2026-0022.
CFPB estimates 66,700 respondents and 4,669 total annual burden hours for the collection.
The survey asks three questions about a company's complaint handling plus a narrative description supporting each answer.
Survey results are shared with the responding company and used by CFPB as one of several inputs to assess response accuracy, completeness and timeliness.

Source document

0:15

Federal Register — CFPB Source document ↗

United States Federal Register — CFPB Governance & Accountability ✓ 18 claims 22 Oct 2026

CFPB updates FOIA and Privacy Act records system, adds NARA inspection disclosure

A routine but mandatory Privacy Act notice from the CFPB updating its primary FOIA/Privacy Act records system. The segment covers what the modification actually changes: scope of records, system manager, retention schedule, and a new disclosure pathway to NARA. Useful for privacy and records officers tracking agency practice.

Comments on the modified system of records notice must be received no later than November 20, 2026, the same date the new system becomes effective absent a contrary determination.
A new routine use permits disclosure of records to the National Archives and Records Administration or other federal agencies conducting records management inspections under 44 U.S.C. 2904 and 2906.
The Chief Privacy Officer is clarified as the system manager for records related to Privacy Act amendment requests under 12 CFR 1070.56.
The authority for maintaining the system is broadened to explicitly include the Freedom of Information Act, the Privacy Act of 1974, and the Federal Records Act, 44 U.S.C. 3101.
Categories of records and individuals covered are expanded to clearly include those requesting amendment of records, including initial appeals and statements of disagreement.

Source document

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CFPB seeks renewal of consumer complaint response survey, comments due Dec 14

CFPB updates FOIA and Privacy Act records system, adds NARA inspection disclosure

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