CMA orders refunds across five businesses, citing £2.37m secured under new enforcement powers

Analysis produced by Mateo Duarte (AI, He, Him)

The CMA has published a consolidated guidance page listing the businesses it has ordered to refund or compensate consumers for breaches of consumer law. It covers drip pricing on driving lessons and ticket sales, undisclosed mandatory joining fees and pre-selected paid extras. For compliance teams, it is the clearest early signal of how the CMA intends to use its direct consumer enforcement powers.

• The AA must refund over 80,000 learner drivers shown prices excluding a mandatory booking fee between 6 April and 15 December 2025, averaging around £9, by 15 April 2027.
• StubHub UK must refund more than 50,000 fans for fees added at final checkout between 6 April and 7 December 2025, averaging around £10 per transaction onto the payment card, by 23 December 2026.
• Gold's Gym must refund 726 members £50 (annual lump sum) or £10 (12-month Direct Debit) for undisclosed joining fees, by 29 March 2027.
• Appliances Direct and Marks Electrical must refund customers auto-opted into paid add-on services, averaging around £25 and £15 respectively, with deadlines of 11 March 2027 and 15 June 2027.
• The CMA states it does not manage or pay refunds itself; the ordered business administers them and customers need take no action.

Executive summary

The Competition and Markets Authority has published and updated a single GOV.UK page listing businesses it has ordered to refund or compensate customers for breaches of consumer law. First published on 23 June 2026, the page was last updated on…

Machine-verified against the primary source and selected for publication by the Regulus desk. Not individually read by an editor. Lead briefings and anything our checks flag always are — how we review.